Growlife Medical Centres

Telehealth Consults

Telehealth Consults | Growlife Medical

Brisbane's leader in Telehealth Consults, Growlife Medical now provides easy and secure Telehealth Consults with your doctor. You can easily book online or over the phone, for video consultations or phone consult with your general practitioner. Any prescriptions required can be sent to you via email as a digital eScript.  As your trusted healthcare provider, we strive to give all patients access to our medical practitioners. All Growlife Medical Doctors in all or our general practice locations are available for Telehealth consults.

This service is part of our critical response to the coronavirus (COVID-19) and helps Growlife Medical achieve our ultimate goal - the health and wellbeing of our patients and staff.

Online Medical Consultations


Our online Telehealth consultations avoid the need for face to face consultations in some cases, for example, initial consultations related to coronavirus.

They also help to free up Doctors to see patients for consultations that require in-practice consults.

To book a Telehealth consultation, call us now or book via our usual online bookings page.

Book a Telehealth Consult Now
Telehealth Consultation Doctor | Grow Medical
Telehealth Consultation Patient | Grow Medical | Grow Medical

How Telehealth Consults Work


Here are the steps involved in a Telehealth consultation:

1. Book a Telehealth Consult via the normal online booking page. 
2. Your doctor enters your mobile number in a secure web page
3. You receive an SMS on your mobile phone with a secure link
4. You click on the link and are taken to a secure website
5.That's it! You will now have a face to face video consultation with your doctor
6. Any prescriptions you require will be sent as an eScript to your registered email address.
  • You don't need to download any software or special programs
  • We recommend having ear buds or headphones handy to reduce external noise. 
Book Online Now

Appointments for People with Immune Compromise


Our online Telehealth consultations reduce risks for patients with immune compromised conditions including:
  • Pregnancy
  • Cardiac disease
  • Diabetes
  • Lung disease including emphysema and Asthma
  • Cancer
  • Patients on Immunosuppression medications
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Telehealth FAQs

  • How do I get a repeat prescription via Telehealth?

    Growlife Medical were early adopters of the new digital prescription technology available in Australia. After your Telehealth consultation, you will receive an eScript via email. Simply click the link and you pharmacist scans a QR code on your phone to fill the prescription. Learn More

  • Who is eligible for bulk billed COVID telehealth?

    All existing GrowLife Medical patients are eligible for Medicare Rebates for Telehealth for standard GP appointments. Bulk billing is at the discretion of your doctor, and is in line with our standard Fee Policy

  • I want to get my baby’s routine vaccinations done, is it safe to come in to the clinic?

    At the moment we are booking all our well patient appointments strictly in the morning, between 8am and 1030am. The clinic is cleaned every night and our GPs and nurses will utilize strict infection control practices to ensure the risk of contracting Covid19 is low.

  • I am due for my cervical screen or skin check. Is it safe to come in to the clinic?

    As above, we are booking all well patient appointments in the morning. As GPs we will continue to provide preventative health in this difficult time. 


  • I need to get my routine bloods and check up, should I avoid doing for a few months, so I don’t have to come in to the clinic?

    This is a good question, as GPs we will continue to prioritise care of chronic health conditions, but we also have to balance that with what is best for our patients. Our nurses will do chronic disease education and monitoring over the phone where possible, blood tests forms can be emailed direct to you and we ask all patients to rebook/book their chronic disease management appointments as telehealth consults. 

  • I need to discuss my results, a repeat on my prescription, a new referral, a new Workcover certificate, do I have to come in to the clinic? Because, I would prefer to stay home.

    For these appointments we are offering telehealth consultations, you can book online or over the phone. Your regular GP will be able to manage your requests from the comfort of your own home over a secure platform. Some patients are eligible for bulkbilled telehealth consultations, (no out of pocket expense). We can now send your script to you electronically as an eScript.

  • I need breast feeding support, is it safe to come to the clinic?

    Our lactation consultants can see you at home or via telehealth. Speak with our specialist breast feeding support team at Growlife Medical Highgate Hill for advice on what might suit your requirement.


    Our experienced nurse Kay, moves her baby clinic  and parents group to the online environment when needed. 

  • Is SongLife Connections Music Therapy Available?

    We now offer Songlife connections online as well as face to face! Go to SongLife Connections page for updates


  • I am sick or in pain, but I don’t think I have covid-19, is it safe to come in to the clinic?

    If you are very unwell, call 000 and please go to hospital. 


    After consultation with one of our GPs via telehealth, we may ask you to come in to the clinic for a brief examination or treatment. If this happens you will be asked to remain in your car/outside the clinic until your appointment time, as always we will see you as promptly as possible. If you have a fever or symptoms of a respiratory tract infection you will be placed in an isolation room. You will notice we are enforcing social distancing in the clinic environment and have removed all toys etc. We ask that you wash your hands upon arrival. You will notice that your GP may wear scrubs and a mask, this is for your and their safety.

  • I feel anxious and upset, I would like to speak to someone about these feelings, can you help?

    This is an anxious time for everyone, our team is happy to discuss your concerns via telehealth or if you would like to come in to the clinic, we ask that you come in the morning if possible. Alternatively you can contact lifeline on: 13 11 14 


    If you have a current mental health care plan our psychology team can also consult via telehealth. 

How to Book a Telehealth Consultation with Your GP

It is easy to book a Telehealth consultation with your GP - see this demonstration below.

It's as simple as making a normal booking. All you need is your smartphone!
  • Online Telehealth Booking

    Book your GP telehealth consultation via phone or online

    Book Online
  • Receive a Text Message when your doctor is ready

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  • Click the link to open a secure web page

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  • Telehealth GP Brisbane

    Allow access to your camera and click “Accept”

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  • You'll have a face to face telehealth consultation with your Doctor

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  • Your doctor will send any prescription via email as an eScript

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Our team at Growlife Medical Centres in Highgate Hill, Sherwood and Oxley are committed to supporting your whole family's health throughout life's journey.

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